Nick from Goodstays answered… Checkout is strictly 10am.
Late checkouts are generally not available due to the cleaners scheduled to prepare the property for the next guests. However, if your circumstances dictate a late checkout, this may be possible for an additional charge. Speak to reservations - Again, we'll do our best to help!
Nick from Goodstays answered… Our holiday and short term rentals are privately-owned properties, and we do everything possible to ensure their upkeep is maintained at the highest levels. Accidents do happen, but the security bond protects the owner from costs associated with any damage incurred or additional cleaning that needs to be completed during a stay. The security bond is fully refunded once check-out processes are completed. All our rates are in New Zealand dollars.
We require guests to pay via credit card (Visa or Mastercard) so that the security deposit can be held. However, if you wish to pay for your stay in an alternative manner (for example, by direct bank transfer) then simply contact our team and we'll get this arranged.
Are there concierge-type services, like a hotel?
Our portfolio of properties are cleaned and maintained to a professional, hotel-grade standard, but these are private residences, not a hotel. Please contact us if you need any advice for your stay with us in either Queenstown or Wanaka.
Nick from Goodstays answered… Goodstays runs an after-hours emergency telephone line for guests in Queenstown
Queenstown: 027 480 9626 Wanaka: 021 143 4443 An emergency constitutes a threat to safety and/or to the property, such as a fire, plumbing or electrical fault. If there is an issue with a non-urgent appliance for example, we ask that you wait until business hours and then contact us to have the problem remedied.
Requesting emergency services - dial 111: to request an ambulance, fire fighting services, or the police, the emergency services telephone number in New Zealand is 111.
Nick from Goodstays answered… Deposits are non-refundable. Cancellations that occur within 30 days of the arrival date will incur the total accommodation cost. For this reason we do recommend guests take out travel insurance, to cover them for any unforeseen circumstances.
We will endeavour to facilitate requested changes to confirmed bookings if possible. Please be aware that changes will incur administrative charges and need to correspond to the same rental season as originally booked. No change can be made within 30 days of arrival.
All Goodstays rates are in New Zealand dollars. (NZD).
Nick from Goodstays answered… Guests are provided with an access key (via lockbox) and guest keys are in the house for use, thereafter. As our holiday homes are private residences, in general cases additional keys are not available. Goodstays retains master keys in-office for security reasons, tradespeople and cleaners.
In the unlikely event that guests lose a key, Goodstays will issue a replacement at an additional charge.
Nick from Goodstays answered… We will always try to accommodate extensions to your stay, depending on availability of the property. Please contact us to discuss what options are possible.
Nick from Goodstays answered… Yes, our holiday homes are all equipped with linen that is professionally laundered and changed by our cleaners.
This includes: all bed linen, bathroom (spa size) towels/hand towels/bath mats, tea towels. Guests are charged a house linen fee that covers all linen for their stay.
Goodstays answered… Yes, a portable cot (including linen) can be hired through us. Please ensure you request the need for a cot in the booking request form when making your reservation - we have a limited stock of portacots for hire.
For casual babysitting and/or a "holiday nanny" service, please refer to our good services menu.
Nick from Goodstays answered… Yes, all our properties are professionally cleaned once guests have checked out. A mid-stay clean can be arranged for an additional charge.
Goodstays answered… Generally, we take bookings up to a year (12 months) in advance. If you have any specific requirements or need assistance to make a reservation, please contact our Reservations desk: reservations@goodstays. co.nz
Nick from Goodstays answered… Our website is secure for your online credit card payments, yes. Maintaining a safe environment for payments is of the highest priority for us, as well as the software provider that we use to run the Goodstays reservations system.
Nick from Goodstays answered… Hi Michelle,
Thank you for your question. The linen and cleaning costs largely depend on the property as they all vary in size and bed configuration. Please contact our reservations team on email@example.com or +64 3 443 0045 and they will be able to assist you. Alternatively the costs are broken down if you book live online through our Goodstays website. Kind Regards, Nick / Goodstays.
Default Admin from Goodstays answered… Good Evening Jo,
Absolutely, please contact our reservations team on +64 3 409 0537 or email them at firstname.lastname@example.org
Alternatively you can search live through the website and book any one of the available properties.
Nick / Goodstays
Default Admin from Goodstays answered… Hi Lisa,
Planning is everything when visiting the Southern Lakes and unfortunately you are going to find it very difficult to find any accommodation on New Years Eve for one night. I would suggest camping or staying near Te Anau which is on the way to Milford.
Goodstays has a 5 night minimum stay between December 21st and January 5th with an increase in rates over the festive period.
Good luck with your search and remember the bug spray for your walk.
Nick / Goodstays
Default Admin from Goodstays answered… Hi Philippe,
Please contact our administration or reservations team who can process the payment on your behalf.
+64 (0)3 409 0537
+64 (0)3 443 0045
Nick from Goodstays answered… Good Morning Nicole, We do have several properties that may allow a dog in Wanaka. Please contact our team on email@example.com stating your dates and group size so we can see if we have anything available for you.
Nick from Goodstays answered… Good Morning Fenella, We do have several properties that may allow a dog in Wanaka. Please contact our team on firstname.lastname@example.org stating your dates and group size so we can see if we have anything available for you.
Nick from Goodstays answered… Good Morning Amanada, thank you for your enquiry. Our website is live so please enter your dates on the home page, press search and you can view any available holiday houses and proceed to the secure booking page. Kind Regards, Nick
Nick from Goodstays answered… Dear Broach, thank you for your question which I can confirm that all our holiday houses have at least one hair dryer.
Nick from Goodstays answered… Thank you for your question which is often asked by people travelling all over the world.
The security bond is is to protect the homeowner from any damages that may occur during the stay. The generally range between $250-$1000 depending on the size and value of the property. Once our Guest Services team have processed the departure report they inform our accounts department who credit the security bond back to the card we have on file which can take approximately 3 business/working days.
Nick from Goodstays answered… Hi Wendy,
Please contact our reservations team should you have any queries regarding your upcoming stay.
Goodstays answered… The house linen fee includes all sheets, towels and duvets for your stay, These are high quality linens that are professionally laundered following each guest's departure. The linen fee varies between houses, and is based off of the number of beds and maximum sleep capacity.
Goodstays answered… Thanks for your question, Eunice. Goodstays is able to provide a cot for your stay for the additional cost of $40, as these are an extra service and not supplied by the home owners. Unfortunately due to council regulations the maximum occupancy includes infants, so a home for 7 would best suit your needs. Kind Regards, Caitlin-Goodstays.
Goodstays answered… We have a select number of holiday homes available for one night stays in both Queenstown and Wanaka, dependent on time of the year. Give our friendly reservations team a call or email and they would be delighted to send you through some options for your dates. Best Wishes, Caitlin-Goodstays.
Goodstays answered… Security bonds are refunded after a departure inspection has been conducted at the property by our Guest Services crew and submitted to our Accounts team. Depending on the time of the year and how busy Goodstays is, this can be up to 5 days after departure.
Kat from Goodstays answered… It is a Goodstays requirement that the guest booking the accommodation is over 25 years of age and we do ask for a copy of your drivers' licence or passport for security reasons.
Kat from Goodstays answered… The Queenstown Lakes District Council imposes a 3 night minimum regulation on holiday home visitor accommodation. We have a small selection of properties which are consented for 2 nights. You can perform a search on our website to see if any of these properties are available for the dates you require or alternatively, please email email@example.com
Nick from Goodstays answered… Hi JFB,
Absolutely happy to help and appreciate you informing us prior to making your reservation. Please contct our reservations team should you have any further queries.
Nick from Goodstays answered… Dear Narda, Thank you for your question. There is no limit on how many nights owners can use their own property. We have a property see-saw for you to review and see what management style would suit your requirements which we can tailor accordingly. I will send you through our sales pack shortly. Kind Regards, Nicholas
Nick from Goodstays answered… Dear Debbie, We do have a number of pet friendly properties in our Wanaka portfolio. We aim to have these in a separate header soon but for now please ask our friendly reservations team and they will be able to assist you. Warm Regards, Nick
Jenna from Goodstays answered… The initial deposit paid at the time of booking is non-refundable. In the event that New Zealand's COVID-19 Alert Level was increased, we would endeavour to be as flexible as possible, and you would have the option to have any amounts paid credited for use within the next 12 months, or defer your reservation to a later date. Full details are available under our COVID-19 Policy page.