Terms & Conditions
1. GUEST OBLIGATIONS
The Guest is responsible for the property during the Guest’s stay. This responsibility includes:
- taking reasonable care of the property;
- leaving the property at the end of the stay with all utensils, fixtures, fittings and equipment on, in or about the property in a clean and tidy condition;
- not removing anything from the property;
- ensuring every door is locked and key returned to the lock box provided
The Guest is liable for any breakages or damage caused to the property or chattels that occurs during the Guest’s stay. When you arrive at the property, if you notice any pre-existing damages or breakages, please report these to Goodstays immediately. Goodstays reserves the right to inspect the property at any time during your stay.
2. PROPERTY SUITABILITY
Guests must review all property amenities, specifications and unique characteristics, including environmental conditions, to verify that the property you have selected will be suitable before you book. Private homes may be constructed with unusual features, limited accessibility, or be sited amidst potentially hazardous situations (eg lakefront). Guests with mobility challenges or those traveling with children are specifically advised to view property floor plans (available online) and to discuss concerns or requirements with our reservation department as you will not be able to change homes upon arrival.
3. AGE OF GUESTS
The leading group member making a booking must be over 25 years of age. Additionally, all guests who are unaccompanied by a parent or guardian must also be over 25 years of age. Bookings made through a third party or family members will be considered upon prior approval.
4. OCCUPANCY LIMITATIONS AND RESPECT FOR NEIGHBOURS
Each holiday home rental has specific occupancy limits and rules of conduct, and these are strictly enforced. The number of adults and children to occupy the rental home must be stated at the time of booking and must not exceed the allowed number of guests. Property lines, privacy, and the quiet enjoyment of neighbours are to be respected at all times, with quiet hours observed between 9pm and 7am each night. Increased occupancy, vehicle traffic, excessive noise, or illegal activity, will result in a $1000 penalty fee, eviction, and the forfeiture of all prepaid rentals.
5. PAYMENT & CANCELLATION POLICY
- We accept payment via Visa or Mastercard only.
- Because unexpected events can impact your travel plans, we recommend that you protect your vacation investment by purchasing travel insurance.
- For bookings made more than 14 days in advance of your stay, we require a non-refundable 25% deposit at the time of booking. The balance is due 30 days prior to arrival.
- Cancellations that occur within 14 days of the arrival date will incur the total accommodation cost.
- For bookings made less than 14 days prior to arrival, full payment is required at the time of booking. Cancellations that occur within this period incur the total accommodation cost.
If a Guest’s booking is disrupted because Queenstown or the region the Guest is travelling from is affected by a Level 4 lockdown, we will hold any payment made by the Guest as a credit. That credit can be used on a booking with us within 12 months from the date of your original reservation. Alternatively, we can defer your booking to new dates within the next 12 months. Extensions to the 12 month deadline will be considered on a case by case basis.
6. CHANGES BY GUEST
We will endeavour to facilitate any changes requested after the booking has been confirmed. Goodstays will charge a minimum fee of $75 + GST in addition to any extra payments that become due. Any changes must involve taking the revised rental period within 30 days of the original booking and is subject to availability. No change can be made within 30 days of arrival. For this reason we highly recommend travel insurance.
7. CANCELLATIONS & CHANGES BY GOODSTAYS
It doesn’t happen often, but unforeseen circumstances may arise making a reserved property unavailable, (for example, a holiday home owner may decide to withdraw their property for its sale, alterations/repairs, or personal use). Because this is out of Goodstays control, we don’t accept any liability for such an occurrence, financial or otherwise. If any of these situations occur, we reserve the right to cancel the booking on behalf of the owner. However, every effort will be made to find alternative comparable accommodation for the intended dates of stay or unused rental fees and charges will be refunded in full. No further compensation will be offered.
8. SECURITY BOND
Goodstays reserves the right to hold a security bond against a Guest’s credit card for security purposes and to cover any additional moneys the Guest becomes liable to pay to Goodstays.
9. PAYMENT FOR EXTRAS
Goodstays will charge any extra costs, penalties or any other money that a Guest may become liable to pay under these Terms & Conditions against the security bond or any credit card held on file. Goodstays may also recover any associated collection costs, plus interest at 14% per annum on all overdue amounts. If necessary Goodstays reserves the right to pursue legal proceedings to recover any money owed by a Guest.
10. GOODS & SERVICES TAX
All Goodstays prices are in New Zealand dollars (NZD) and include New Zealand’s 15% Goods and Services Tax (GST) unless stated otherwise.
11. BEDDING CONFIGURATIONS
Please confirm at time of booking if bedding configuration requirements differ from those advertised (e.g. make up all beds as kings rather than king splits). Bedding configuration is always subject to availability - bedding
configurations are not guaranteed, although Goodstays will make every effort to accommodate. Changes to standard bedding configuration made after final payment (i.e. within 14 days before and including upon arrival) incur a fee of $75 + GST and linen costs.
12. CHECK IN
Guests may check in any time after 3pm on the date of arrival. Unless otherwise arranged, a key will be left in a secure lockbox at your holiday home destination. Following check-in, notify us promptly if anything seems amiss at the holiday home. Please also ensure you review the arrival details provided through your vacation rental app: it contains important property details, operating instructions and emergency procedures. Please DO NOT operate spa pools, televisions, or electronic devices until you have reviewed the associated instructions. Improper operation may impair performance or reception and result in a service callout fee.
13. CHECK OUT, LATE CHECKOUTS
- Checkout is strictly 10am.
- A late checkout at 12 noon is permitted subject to availability. Please arrange a late checkout at time of booking. A late checkout incurs a $80 + GST fee to cover additional housekeeping costs.
- Any checkouts later than 12 noon on day of departure incur an additional tariff up to the equivalent of one night’s accommodation.
- Lost keys may result in a minimum fee of $50 + GST being charged to the credit card on file.
More frequent cleaning may be scheduled upon request for an additional charge. Please note for stays of seven or more nights may incur a mandatory additional property cleaning, rubbish removal and linen change. Excessively littered and/or dirty conditions at check-out will result in extended housekeeping hours at an additional cost of $45/hour + GST.
If additional housekeeping is necessary including work to clean carpets, remove stains, repaint, repair finishes, or replace furnishings, textiles, BBQ or homewares, OR remove excess rubbish, you will be charged for labour, materials, and merchandise, plus any vehicle and labour charges.
15. RESIDENTIAL USE ONLY – NO PARTIES OR EVENTS
This property is a residential dwelling and is to be used strictly for residential purposes by the Guest(s) and the number of occupants nominated at time of booking. The use of the property for a function, a party, or any other like gathering is STRICTLY PROHIBITED. Use of the property for purposes other than a residential dwelling will result in eviction from the property, termination of the booking, forfeiture of all prepaid rentals and a penalty of up to $5,000 (incl. GST).
16. EVICTION FROM PROPERTY
Goodstays reserves the right to evict, at any time, Guests from a property if Goodstays determines these Terms and Conditions have been breached. In the unlikely event of an eviction under this clause, Goodstays is not required to refund any rent or other fees charged and reserves all of its rights under these Terms and Condition to apply additional charges.
Animals are not permitted on the property. If animals are found on the property, a $500 penalty fee will be charged, PLUS any extra cleaning fees, eviction, and the forfeiture of all prepaid rentals.
18. SMOKING IN THE PROPERTY
There is no smoking or use of unlawful substances allowed inside the property. Please remove any cigarette butts from outside the property. If a smoking or unlawful substance odour is noted on check out, a minimum $1000 damage charge will apply in addition to any additional cleaning, fumigation, repair and remedial costs.
19. LOST PROPERTY
Any lost property retrieved will be mailed on to the contact address we have on file, and a minimum fee of $25 plus postage and packaging will be charged to the guest credit card.
20. TRAVEL INSURANCE
We strongly recommend purchasing travel insurance now that you have made your reservation. We are unable to accept any changes within 14 days prior to arrival. In the event that a claim is required, our administration team can provide supporting documentation to assist with the claim.
21. CALLOUT CHARGES
In the event that Guest(s) set off security alarms - or damages or misuses appliances or electronics – the Guest will be charged any callout fees.
22. SURCHARGE IF VACATING ON NZ PUBLIC HOLIDAY
Goodstays charges a minimum surcharge of $85 + GST to bookings vacating on a New Zealand public holiday. Please be aware of this when booking. A list of public holiday dates is located on our Questions & Answers page.
23. OFFICE HOURS
Our office hours are 8.30am - 5pm, Monday to Friday. We will be closed on public holidays and contactable via an emergency telephone if there is a problem at the property.
24. FORCE MAJEURE
Goodstays doesn’t accept any liability where a Guest(s) booking is affected by ‘force majeure’. In the context of these terms and conditions, ‘force majeure’ is any event that we could not, even with due care, foresee or avoid. These events include but are not limited to travel limitations due to pandemic, war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action, technical problems with transportation or other events outside our control.
25. LIMITATION OF LIABILITY
Goodstays does not accept any responsibility or liability for acts or omission of third parties that may prevent or disrupt a Guest’s booking. The information and descriptions supplied here are believed to be accurate and offered in good faith. Certain features or facilities may not be available from time to time due to circumstances beyond our control for which we accept no liability. In addition, Goodstays does not accept any liability for injury, loss or damage to any visitor to the rental property who is not a listed Guest. If Goodstays is found liable for a breach of our obligations, the maximum liability of Goodstays in any circumstance for any injury, loss or damage suffered by a Guest arising out of or in connection with the use of the rental property is capped at three times the nightly rate of the rental booked by the Guest.
By paying the deposit, accommodation charges and/or security bond (as applicable) to Goodstays or a booking agent, the Guest(s) agree to be bound by these Terms and Conditions. The Guest(s) authorise booking agents to release credit card details to Goodstays, and authorises Goodstays to charge the Guest credit card for any additional charges of any nature incurred under the Terms and Conditions, and associated collection costs, plus interest at 14% per annum on all overdue amounts.